Analysing service quality in the hospitality industry
| Type | Journal |
|---|---|
| Author(s) | Wong,A. O. M. , Dean,M. A. , White,C. J. |
| Publication year | 1999 |
| URL (web address) | http://www.emerald-library.com |
| Notes | ID: WONG1999; Uses the established Servqual methodology to investigate customers perceptions of service quality in 5 luxury hotels.in Australia and finds evidence that employee behaviour is the ;argest single factor. |
| Publication | place 'periodical abbrev' here, from column E |
| Volume | 9 |
| Issue | 2 |
| Start page | 136 |
| End page | 143 |
| Availability | online |
| Relevance to practice | High |
| Ease of application | Moderate |
| Stage of application | Occupancy |
| Evidence base | Moderate |
| Readability | Moderate |
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