Student perceptions of service quality in a UK university business and management faculty
| Type | Journal |
|---|---|
| Author(s) | Oldfield,B. , Baron,S. |
| Publication year | 2000 |
| URL (web address) | http://www.emerald-library.com/ |
| Notes | ID: OLDFIELD2000; In a study of twenty three factors suggested as affecting student perceptions of service quality in a UK university business and management faculty only one, the physical appearance of the building, concerns the built environment. The case perhaps demonstrates the prevalent tendency to take that environment for granted. Compare Fleming and Storr (1999). |
| Publication | Quality Assurance in Education |
| Volume | 8 |
| Issue | 2 |
| Start page | 85 |
| End page | 95 |
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