Interface management: a fictional case study

Type	Journal
Author(s)	Carder,P.
Publication year	1997
URL (web address)	http://www.emerald-library.com/
Notes	ID: CARDER1997; Carder provides a perspective on how it might be done. A Corporate 'Infrastructure Manager' with clear backing from the rest of the board, and a reflective interface with his (sic) finance and HR colleagues is tasked with reducing cost and enhancing corporate strategy, using as a metric property costs in relation to a Balanced Score Card of business relevant metrics, profit per unit, market share, customer calls, speed of response, customer satisfaction, unit manufactured cost, ideas implemented, productivity, time taken per package mile, staff satisfaction, skills retention, staff turnover and average sickness levels. A similar set of costs are developed for IT and buildings to examine whether there is, or should be, a location cost / technology cost trade-off. $Why is it so difficult in practice that the author has to present a fictional case study?$$$ $$
Publication	Facilities
Volume	15
Issue	05-Jun
Start page	142
End page	149
Availability	online
Relevance to practice	High
Ease of application	Demonstrates the difficulty
Stage of application	All
Evidence base	Not addressed
Readability	High

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