Property performance measurement: from theory to management practice
| Type | Journal |
|---|---|
| Author(s) | Bon,R. |
| Publication year | 1998 |
| URL (web address) | www.emerald-library.com |
| Notes | ID: BON1998; In presenting some (limited) evidence from the ongoing DEGW / CREMU Workplace Forum the authors are among the first to argue for $"a set of measures which blend the language of real estate with that of finance of human resources$". I admit a personal bias that this is insufficient. What is needed is a blending with the language of the core business / organisation (Barnatt, 1997; Price, 2000). Their example, without numbers, is the suggestion that British Airways measure property cost per passenger mile and tonne kilometre". Otherwise, and perhaps unfortunately the paper falls back on advocating premises cost per squsre foot and per capita. The difficulties of gathering such data (c.f. for example Gibson et. al., 2000) are briefly alluded to. The paper is however one of the first to alert the potential of modern help desk systems to start capturing the forms of measure which may allow more precise tracking of building performance. On a more theoretical note Bon et al. are firm in positioning 'Corporate Real Estate' at the top of the pyramid, the admirals guiding 'the organisations fleet of buildings'. Facilties Managers are the second tier, the captains (though the metaphor is not carried this far) of individual 'ships'. Does the struggle for which term occupied the startegic high ground hinder rather than advance the cause of strategic management of organisational workplaces?$ $ |
| Publication | Facilities |
| Volume | 16 |
| Issue | 07-Aug |
| Start page | 208 |
| End page | 214 |
| Relevance to practice | High |
| Ease of application | Moderate |
| Stage of application | Occupation |
| Evidence base | Low |
| Readability | High |
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