Informal communication in organisations: Form, Function and Technology

Type Book, Section
Author(s) Kraut,R. E. , Fish,R. S. , Root,R. W. , Chalfonte,B. L. , Oskamp,S. , Spacapan,S.
Publication year 1990
URL (web address) not available
Notes ID: KRAUT1990; A rare example of factual data on the amount and type of informal communication in an R&D environment. The authors found, from analysis of video recordings, that at any one time an average 0f 38% of people in the organisation were engaged in some form of face-to-face conversation. Twenty one percent of the total were initiated informally as peoples' movements brought them into chance contact.$$ $$
Issue 5
Start page 145
End page 199
Relevance to practice Moderate
Ease of application Not Applicable
Stage of application Not Applicable
Evidence base High
Readability Moderate

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